Frequent Online Casino & Gambling Player Questions 2023

What is the minimum gambling age?

This depends on your country of residence but in most jurisdictions, individuals who are at least 18 years old can legally engage in online gambling activities.

Can I have multiple accounts on the same online gambling site?

While you can have accounts at different online casinos, you cannot have multiple accounts at the same casino.

How do I create an online casino account?

The process of registering for an online casino account is very simple. You click on the “Register” or “Sign Up” button on the casino’s homepage and provide all the required registration details according to the instructions.

Are online gambling activities legal?

This varies between different countries but for the most part yes. Before you start your online gambling adventure, you want to make sure that online gambling is legal in your area. We only promote licensed online casinos, so you can rest assured that all of the recommended casinos operate legally according to local iGaming laws and regulations.

Can I register for an account at multiple casinos?

Yes, there is nothing stopping you from registering and playing at multiple online casinos. You can also play different games at different casinos at the same time if your Internet connection allows it.

Is high-speed internet required to gamble online?

Most online gambling activities require only a stable internet connection. Casino software requires little data to function on most land-based and mobile connections. However, if you play to engage in live online casino gaming sessions, you will probably need a high-speed Internet connection as these games use more data.

How do I get in touch with online casino customer care teams?

Most modern online casinos have multiple customer support options, including email and Live Chat that work around the clock. To speak with a customer care agent, you usually need to access the customer support department from the homepage.

How do live casino games work?

Live casino games you get to enjoy at online casinos are hosted by real dealers and actual gaming equipment, unlike casino games that are powered by Random Number Generators. Live casino games are streamed in real time from dedicated studios and sometimes from land-based gambling establishments.

Am I legally allowed to resort to counting cards when playing table games?

Contrary to popular opinion, counting cards is not illegal but it is not a good practice to engage in. Also, counting cards does not work when you play casino games online since card decks are automatically shuffled after each betting round.

What does casino edge in games represent?

The house edge is the small margin by which the casino is certain to win over time. Different casino games have a different casino edge which is achieved through game design. Whichever online casino game you play, keep in mind that the casino has always an edge.

Can I engage in online casino gaming sessions for free?

Yes, free/demo play modes are available at the vast majority of modern online casinos. Thanks to free play modes, new players can explore different gaming options without making any financial risks. If you claim bonuses for free, you also get to play games for free and the best part, you can withdraw your bonus winnings.

What does RTP in casino games represent?

RTP or Return to Player is yet another important aspect of gambling online. RTP represents the percentage casino games pay back to players. RTPs are closely related to casino edge. For instance, if you play a casino game with an RTP rate of around 97%, its casino edge is 3%.

How do Random Number Generators work?

Random Number Generators or RNGs power the vast majority of online casino games. RNGs are special software that determines the outcome of each spin or betting round. RNGs also store all the different gaming rules and associated payouts. Third-party agencies are responsible for testing the fairness of RNGs.

Do online betting systems work?

Casino games are based on chance, and there is no evidence that betting systems can ensure long-term success. They may give you the illusion of control, but the outcome of the game is ultimately determined by luck.

What is the best online casino game?

This depends on your gaming preferences. Today’s iGaming industry houses thousands of different games divided into different gaming categories, so there is a game for everyone, whether they enjoy slots, table games, poker, or live casino games.

How do progressive jackpot games work?

Online casino games that are attached to progressive jackpots feature staggering jackpot prize pools that grow every time games are played. Unlike progressive jackpot prizes, standard jackpots feature fixed prize amounts that are not influenced by the number of wagers placed.

How do free spins bonuses work?

When you claim a free spins bonus, you get a certain amount of free spins to use on eligible slot games. No deposit free spins bonuses are claimable for free, no need to make a minimum qualifying deposit.

How match deposit bonuses work?

When you claim a match deposit bonus, the casino matches your qualifying deposit to a certain percentage and up to a certain bonus amount. To qualify, making a deposit is required.

What do online casino bonus wagering requirements mean?

Bonus wagering requirements tell you how many times you need to play through the bonus amount you received to be able to withdraw your bonus winnings.

How do online casinos' Loyalty Programs work?

Online casinos reward their most loyal customers through VIP/Loyalty Programs. Most VIP/Loyalty programs are based on collecting comp points. In addition, members of Loyalty Programs can also benefit from special bonuses and promotions which are not available to other customers.

Do all online casinos offer bonuses and promotions?

The vast majority of online casinos feature at least one bonus offer. Most casinos have welcome bonuses aside from bonus rewards reserved for returning customers.

Can I register for an online casino account in my native currency?

Many online casinos have excellent multi-currency banking systems in place, so chances are you can register for an account in your native currency. If your chosen online casino lets you play in your native currency, you get to avoid sometimes hefty currency exchange commission fees.

Can I make Bitcoin online casino deposits and withdrawals?

If you register at a cryptocurrency-friendly online casino, you will be able to make Bitcoin deposits and withdrawals. Many players prefer Bitcoin over other payment services due to faster withdrawal processing times. Also, making crypto payments is usually free of commission fees of any kind.

Can I use the same payment service for both deposits and withdrawals?

This depends on which payment service you use. Some payment services, such as prepaid cards, can only be used for making withdrawals. At the same time, most casinos allow their customers to make credit/debit card deposits and withdrawals. Either way, before you make a deposit, examine your casino’s banking service to see which payment options you have at your disposal.

What are withdrawal pending times?

Withdrawal pending times vary between different online casinos and different payment services. Generally, credit/debit card withdrawals are processed within seven working days, while e-wallet requests are processed within two working days. Generally, crypto withdrawals are processed instantaneously.

Can I use my credit card to make online casino deposits?

Yes, credit/debit card deposits are possible at the vast majority of online casinos.

Do commission fees apply when making online casino payments?

This depends on your chosen casino and your preferred payment service. With this being said, some payment services, usually bank wire transfers, carry commission fees that generally do not go over 3.5%. Using certain payment options may incur fixed commission fees.

How do e-wallets work and are they safe to use?

E-wallets act as virtual banking accounts you use to store your funds or to make online transactions. E-wallets act as intermediaries between your banking and online casino account, so they are considered one of the safest online casino payment services. 

Do online casinos offer fair gaming sessions?

Online casinos that have proper licensing offer fair gaming sessions. Most of these casinos work with third-party RNG testing agencies that perform regular fair play audits on their games, so there is nothing to worry about.

What is the main responsibility of online gambling regulators?

Online gambling regulators are renowned government bodies and agencies which are responsible for monitoring services and products offered by licensed online casinos within a specific region or country. Online gambling regulators are also responsible for supporting local iGaming communities by offering responsible gambling resources.

Why is it crucial to register and play only at licensed casinos?

If you truly value your safety and privacy, you will always choose licensed online casinos since these iGaming sites must operate according to strict iGaming rules and regulations. In addition to employing advanced safety measures, licensed online casinos work with third-party testing agencies that audit the fairness of their games.

What should I do if I forget my online casino login credentials?

If you forget your online casino login info, the best option is to get in touch with the casino’s customer support team and ask to reset your password. You will be asked to verify your identity before the team can reset your password.

Should I trust online casinos to safely secure my funds?

If you registered at a reputable online casino, there is no need to question its safety measures. Online casinos employ a variety of safety protocols to keep your funds safe. Still, if you have a large amount of funds in your online casino account, request a withdrawal.

Do online casinos share my personal data with third-party agencies?

No, all reputable and licensed online casinos have strict Privacy Policies in place and according to their policies, sharing their customers’ info with anyone outside of the company is strictly forbidden. With this being said, you can rest assured that your personal and financial info will be kept safe at all times.

Do I have to verify my newly created online casino account?

Generally, yes. Most casinos require their new customers to verify their accounts via email or SMS to keep playing. Some casinos also require their customers to submit verification documentation.

Which safety and security technologies are employed by online casinos?

All reputable online casinos rely on SSL data encryption technologies as one of their main safety measures. In addition, online casinos use firewalls and other protective measures to protect their servers.

Do I have to download and install casino software to start playing?

Generally, no. Most modern casinos operate across instant-play gaming platforms, so there is no need to download casino software of any kind to start playing.

Can I engage in gambling sessions on my mobile device?

Yes, most online casinos operating in the industry let you engage in mobile gaming sessions via their dedicated iOS/Android casino apps or their mobile gaming-optimized websites.

Is it safe to download and install casino software to play?

Yes, if you downloaded and installed casino software from a reputable company, there is no need to question its safety. As we discussed in one of the previous sections, online casinos use a huge variety of safety measures to protect their servers.

Will the casino software be compatible with an iPhone or iPad?

Yes, iOS is a stable and secure operating system so expect no casino software-related issues when gaming on your iOS device.