Casino Joy Review

OnlineCasinoReportsReview last updated on May 11, 2020

Casino Joy takes a light-hearted approach to gaming, with vibrant pinks and blues, pretty casino hosts, and a charming selection of online casino games. Owned and operated by Genesis Global Ltd, Casino Joy is fully licensed and regulated by the MGA (Malta Gaming Authority) and the UKGC (United Kingdom Gambling Commission). Kiwi players will love the kaleidoscope of colours and entertaining online casino games at this thrill-a-minute destination.

Casino Joy takes the security of players seriously. It has a zero-tolerance policy towards underage gambling, and maximum safety measures are in place to ensure the integrity of player accounts. To this end, full ID verification checks are required to validate a player's age and residence, and to process withdrawals. The casino is part of the Responsible Gaming Foundation, GAMSTOP, and an 18 + adherent. All software-based casino games are independently audited to ensure the randomness of the RNGs. Details of the privacy policy, responsible gaming policy, and know your customer policy are available on site.

Games and Software

This online casino brings barrels of fun and games to players everywhere. There are pokies, live casino games, card games, and table games aplenty. Players can search for games by simply clicking on the games category on the top left of the screen. A 4x4 grid of game thumbnails is presented for each category, with the option to expand the selection at the footer of the page. Hot games, slots & jackpots, live casino, casino games, new games, and popular games abound.

• Other Games – Baccarat, Casino Hold'em, Monkey Keno, and Poke the Guy
• Live Casino – Exclusive Blackjack, Dream Catcher, and Deal or No Deal Live
• Slots and Jackpots – Rainbow Jackpots, Immortal Romance, and Mega Moolah
• Casino Games – European Blackjack, Lightning Roulette, American Roulette Live
• Hot Games – Rich Wilde and the Book of Dead, Fire Joker, Starburst, and Tiki Fruits

There are 1300+ games available to players. These span the full spectrum of Vegas-style attractions, and new titles are added as they become available. Whether it's casual fun with slots, or high roller action with blackjack, Casino Joy has got all the bases covered. The mobile casino is equally impressive for players on Android and iOS devices. You can play your choice of 500+ mobile slots, with feature-filled elements, authentic audio, and rich animation.

A multivendor platform including NetEnt Live, NetEnt, Evolution Gaming, Yggdrasil Gaming, NextGen Gaming, Microgaming, ELK Studios, Thunderkick, Play’N GO and many others have joined forces to provide a knockout selection of games and jackpots for players. To get started with these casino games, players are required to register an account at Casino Joy. The registration process is quick to complete. Simply enter a username, email address, password and click next to verify your account. Once you're in, you can practice games in demo mode, or play for real.

Customer Support

With a focus on fun and games, it comes as no surprise that Casino Joy makes a big to-do about customer service. Players can get in touch with support reps via the dedicated social media pages on Facebook, YouTube, Instagram, and Twitter. Other convenient options include the FAQ page where you can target specific categories like popular questions, responsible gaming, bonuses & promotions et cetera to find quick resolution. Players who prefer the old-fashioned way of getting in touch can use the toll-free telephone number for the UK, or the Malta telephone number for assistance. Dedicated email addresses are provided for support-related queries, and complaints alike. The service reps do a fine job of providing helpful responses to your questions, and they are available 24/7. There is always someone in the customer service team who can help you with support in a foreign language, such as Swedish, German, Norwegian, Danish, and English.

Promos and VIP Offers

New players can qualify for a generous selection of bonuses and promotional offers. These include matching deposit bonuses, and lots of free spins. Live casino welcome bonuses are also available, and there are weekend-style promos for players to enjoy. The wagering terms and conditions of bonuses are listed under the ‘Read More’ button, and typically require players to wager 40 x the bonus amount before winnings can be cashed out.

There are lots of benefits for VIP players, including dedicated account managers, personalized birthday gifts, vacation packages, exclusive bonuses and promotions, limited time offer VIP events, customized withdrawal services, and a monthly VIP prize draw. Casino Joy VIP rewards real-money players with generous benefits.